Privacy Policy
Privacy Policy
Your privacy is important to us at Koingo Software, Inc. ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our websites (including www.koingosw.com) and related products and services.
We are committed to complying with all applicable data protection laws, including the EU General Data Protection Regulation (GDPR), Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), the California Consumer Privacy Act (CCPA) as amended by the CPRA, and other international privacy regulations. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We may collect several types of information about you, including:
- Information You Provide Directly: Your name, email address, postal address, phone number, unique computer ID/MAC address and basic system profile (when licensing software), payment information, login credentials, or any details you submit when registering, placing an order, signing up for newsletters, or contacting us (e.g., support requests, chat messages).
- Automatically Collected Information: Data gathered through cookies and similar technologies, such as IP address, browser type, device identifiers, pages viewed, time on page, and links clicked. See Cookies and Tracking Technologies below.
- Aggregate Data: Non-identifying usage statistics (e.g., page hits per week) that help us understand overall trends without revealing your personal identity.
Lawful Bases for Processing (EU/EEA Residents)
If you are located in the EU/EEA, we only process your personal data under these lawful bases:
- Contractual Necessity: To fulfill orders or provide services you request.
- Consent: For activities like sending newsletters or using certain cookies, where you can withdraw consent at any time.
- Legitimate Interests: To improve our services, prevent fraud, or conduct internal analytics while ensuring your rights and freedoms are not overridden.
- Legal Obligations: To comply with tax, accounting, or other legal requirements.
How We Use Your Information
- Providing Services: Process orders, manage accounts, deliver products and services.
- Improving User Experience: Personalize content, recommend relevant products, and enhance website design and functionality.
- Marketing Communications: With consent, send updates, promotions, and news (including those related to our CEO’s activities). Opt out any time via the "unsubscribe" link.
- Analytics & Performance: Understand user interactions, measure campaign effectiveness, and optimize our offerings.
- Service Providers: Engage trusted third parties for data storage, payment processing, or support services under strict confidentiality obligations.
- Legal & Protection: Protect our rights and comply with legal requests or enforce terms of use.
Data Retention
We retain your data only as long as necessary for our services, legal obligations, dispute resolution, and enforcement of agreements. Retention times vary based on data type and legal requirements.
International Data Transfers
We are based in Canada and may store/process data there or in other countries. For EU/EEA users, we ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place for international transfers, ensuring equivalent data protection standards.
Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance site performance, remember preferences, and understand user navigation. Manage cookies in your browser settings. For non-essential cookies, we rely on your consent, which you may withdraw at any time.
Your Rights
If applicable law grants you certain rights over your personal data, these may include:
- Access: Request a copy of your personal data.
- Rectification: Correct inaccurate or incomplete data.
- Erasure (Right to be Forgotten): Request deletion of your data under certain conditions.
- Restriction: Limit processing of your data in specific circumstances.
- Data Portability: Obtain your data in a machine-readable format.
- Objection: Object to certain processing activities, including direct marketing.
- Automated Decision-Making: Request human review of significant automated decisions.
California residents have rights under CCPA/CPRA, such as the right to know what personal information we collect, to request deletion, to opt out of sales/sharing of data, and not to be discriminated against for exercising these rights.
Data Security
We take reasonable measures to protect your data. However, no security method is infallible, and we cannot guarantee absolute security.
Third-Party Links
Our sites or services may include links to third-party websites or services. We are not responsible for their privacy practices, and we encourage reviewing their policies before providing personal information.
Children’s Privacy
Our services are not directed at children under 16. We do not knowingly collect data from children without parental consent. If you believe a child has provided personal data, contact us to remove it.
Right to Erasure
You may request account and personal data deletion at any time. We may still retain certain records for legal or tax reasons.
Revisions to This Policy
We may update this Privacy Policy periodically. Any changes become effective upon posting. Continued use of our services indicates your acceptance of these updates.
Contact Information and Complaints
If you have questions, concerns, or requests about this Privacy Policy or your personal data, please contact us:
Koingo Software, Inc.5307 Victoria Drive #1129
Vancouver, BC
V5P 3V6
Canada
EU/EEA residents may also lodge a complaint with their local data protection authority if they believe their rights under applicable law have been infringed.
Last updated: December 16, 2024