License FAQ

When a purchase for a software title is made on our web site, an e-mail containing your purchase record is sent out within 1-2 business days. Usually, however, it is instant. If you have not received this e-mail, and your purchase does not show up in the "Licenses" section of your customer account, please contact our support team. If you have lost your password for your account, you can also reset it on the account login page.

To activate a product with your license, choose "Activate Product" from the program menu on Mac OS X, or the Help menu on Windows.

Mac OS	Windows

In the following window, click "Activate this product now" and enter the Buyer E-Mail (either assigned automatically or specified yourself during purchase). Then, click the Activate button. If this fails, you may be asked to activate manually. You can do this using our manual activation form. Before doing so and before contacting support, please read the following:

If you are being asked for a "License Code" as well as a "Buyer E-Mail" instead of just your Buyer E-Mail, you are using an outdated version and should download the latest version from our web site.
Ensure you are running the latest version of our software as older versions may have trouble activating online.
You may be attempting to license a newer version of the software than the licenses in your account currently allow. Please ensure the licenses we have on file for you are up to date, and if not, see the upgrades form for a free or paid upgrade, depending on when your original purchase was made.
It is also possible that the e-mail address you are using to register the software was not the same one as specified during purchase. This may be your PayPal address, if PayPal was used. If you do not remember the e-mail address used during purchase, we can look it up for you using your first and last name (as well as your method of purchase).

However, we cannot give out account information without verifying your identity. To verify your identity we require one of the following peices of ID:
1. Scan of Photo ID
2. Transaction ID, Date of Purchase, and Full Name on receipt
3. E-Mail sent from the account on file requesting the license information
You can, regardless, login to your account yourself if you still have access to your e-mail account and verify you have a license associated with that account.
You may be trying to register using your personal e-mail address when in-fact your purchase was made through a special promotion and you were assigned a customized Buyer E-Mail. One such example is the TechTracker Pro/MacFixIt promotion where buyers were assigned #######@versiontracker.com Buyer E-Mails.